Every body is different, and fit is personal.  If your chosen size does not feel quite right, AYTA is happy to help with one size exchange per order.

Here are a few things to keep in mind so we can make the process as smooth as possible.

When you need another size

You may request a size exchange within 7 calendar days from the date your order is marked as delivered.

AYTA exchanges for a different size of the same product. Colour or style changes are not available, except when the size you need is out of stock.

AYTA covers the delivery, both ways

There is no extra cost to exchange a size. AYTA pays to collect the original piece and to send your new size out.

Once we receive and check the original piece, your new size is dispatched the next working day.

What condition the piece needs to be in

Try it on indoors, with care. To stay eligible, the piece should come back:

• Unwashed, and not worn for a workout or for an extended period
• With original tags attached and packaging complete
• Free of stains, damage or alteration
• Free of perfume, cosmetics, perspiration or unusual odour

AYTA checks every returned piece. Pieces that have clearly been worn beyond trying on cannot be exchanged.

If a piece comes back in a condition we can't accept, we'll send you photographs showing why before we do anything else. You can then have it posted back to you at your own delivery cost, or leave it with AYTA. Unclaimed pieces are held for 14 days.

Pieces we are unable to exchange

AYTA is unable to offer an exchange for:

• Items marked "Final Sale", clearly labelled before checkout

• Items with tags removed

• Requests made after the 7-day period

• Items sent back without prior confirmation from AYTA

Any “Final Sale” or no-exchange status will be displayed on the product page so you can review it before placing your order.

If your requested size is unavailable

AYTA checks availability before confirming an exchange.

If the size you need is temporarily unavailable, you may:

• Wait for a restock, if one is planned; or

• Select another available product of equal or higher value and pay any difference, where applicable.

As each piece is prepared in limited quantities, AYTA is unable to offer a refund when a size or product exchange is requested due to personal preference.

If you change your mind

AYTA is unable to offer a return or refund when:

• You change your mind after purchase.

• The product is no longer needed.

• You prefer a different color or design.

• There is no error with the product or order from AYTA.

This does not apply if the product is defective or AYTA sends the wrong product, color or size.

If something is not right with your order

This is different, and it is covered.

If your piece arrives with a defect, or AYTA sends the wrong product, colour or size, contact us within 7 days of delivery.

Please include:

• Your order number
• Photographs showing the issue
• A photograph of the shipping label and packaging
• An unboxing video, if you have one

You may choose a replacement at no cost, or a full refund. AYTA covers all delivery costs when the error is ours, and processes an approved refund within 3 business days.

Contact AYTA

Instagram: @ayta.activewear
Zalo: 0703812179
Email: ayta.activewear@gmail.com

We reply within 1 business day, Monday to Saturday, 10:00–17:00 ICT.

Please include your order number, product name, the size you have and the size you'd like.