Every AYTA order is prepared with care before leaving our studio. Below is what you need to know about delivery timing and fees.

Delivery coverage

AYTA currently delivers throughout Vietnam. International delivery is not available at this time.

Order preparation

Orders placed before 14:00 are handed to our delivery partner the same day. Orders placed after 14:00, on Sundays or on public holidays go out the next business day.

Delivery time is counted from the moment your parcel leaves us, not from when you place the order.

Estimated delivery time

Central Ho Chi Minh City — approximately 1 to 3 business days
Other areas in Vietnam — approximately 2 to 5 business days

These are estimates. They may vary during peak periods, public holidays, adverse weather, or circumstances outside AYTA's reasonable control. If there is a significant delay, we will keep you informed.

Delivery fees

Delivery fees are calculated based on the destination, parcel size and weight.

Delivery is charged at checkout and shown clearly before you pay. There are no additional charges on delivery.

Orders of 1.500.000₫ or more receive complimentary delivery. Complimentary delivery applies to the first delivery attempt.

Cash on delivery

You can pay the courier when your parcel arrives, anywhere in Vietnam. There is no deposit and no extra fee for paying on delivery.

Please check the parcel is sealed and undamaged before you pay. If the packaging looks opened or damaged, you may refuse delivery — contact us and we'll arrange a replacement.

Order tracking

Once your order is on its way, AYTA sends you a tracking number so you can follow its progress.

Please review your name, phone number and delivery address carefully before confirming your order. An incorrect phone number is the most common reason a parcel comes back to us.

Address changes

Contact AYTA as soon as possible. We can usually update the address before the order is handed to our delivery partner.

After dispatch, an address change may involve an additional delivery cost. AYTA will confirm any cost with you before making the change.

Unsuccessful delivery

If a parcel is returned because the address was incomplete, the recipient could not be reached, or no one was available at an agreed delivery time, AYTA will contact you before arranging another delivery.

The order can be sent again once:

• The parcel has returned to AYTA and been inspected
• The delivery details have been confirmed
• Any delivery cost already incurred, plus the new delivery fee, has been settled

Each order may be sent again a maximum of once.

If the issue was caused by AYTA or our delivery partner, no additional delivery cost applies.

Delayed orders

A delayed order is not automatically considered lost. AYTA will contact our delivery partner and give you an update within 1 business day.

Confirmed lost orders

If our delivery partner confirms that an order has been lost, you may choose:

• A replacement at no additional cost, subject to availability; or

• A refund of the amount paid for the lost order.

AYTA will handle the claim directly with our delivery partner. You will not be asked to manage this process.

Contact

Instagram: @ayta.activewear
Zalo: 0703812179
Email: ayta.activewear@gmail.com

Support hours: Monday to Saturday, 10:00–17:00 ICT